Refund policy

Return and Refund Policy

Each artwork offered by SOEMO GALLERY is unique or available in a limited edition. All artwork purchases are therefore considered final sale. We do not accept returns or exchanges due to a change of mind, personal preference, or differences in appearance caused by screen settings.

If an artwork arrives damaged, or if it differs materially from its description on our website, please contact SOEMO GALLERY within 48 hours of delivery through our website contact page.

Please provide:

• Your order number;
• Photographs of the exterior and interior packaging;
• A full photograph of the artwork; and
• Clear photographs showing the damage or discrepancy.

Please keep all original packaging and do not return the artwork without prior written authorization from SOEMO GALLERY. Unauthorized returns may not be accepted.

After reviewing the claim, SOEMO GALLERY may, as appropriate, arrange restoration, replacement, return, refund, or an insurance claim. If an approved return is required because the artwork was damaged in transit or materially misdescribed, SOEMO GALLERY will provide return instructions and cover the approved return shipping cost.

Commissioned works, customized works, special orders, and artworks specifically marked as non-returnable are not eligible for return or refund.

An order may be cancelled before it has been dispatched. Once an artwork has been dispatched, it cannot be cancelled and will be subject to this policy.

Approved refunds will be issued to the original payment method. Processing times may vary depending on the payment provider or financial institution.

Nothing in this policy limits any rights that cannot legally be excluded under applicable consumer protection laws.